All the criteria-based duties and standards within this document will be performed according to established policies, procedures and guidelines within the department and the Hospital.
The department secretary is the key person in establishing a first impression and conveying the CCMH mission of providing the best possible customer service. Performs all duties required to support and coordinate functions efficiently to meet and/or exceed customer expectations. Responsible for compiling patient’s medical record, coordinating patient’s tests and procedures with multiple internal and external sources. Completes patient order entry and maintains par level of patient and departmental supplies, and is an instrumental resource of patient information to physicians and staff.
Works under the supervision of the Clinic Manager and if applicable Front Office Supervisor. Performs detailed, accurate registration and scheduling of all patients to assure smooth workflow and productivity for staff and providers. . Maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company. Displays a broad understanding of clinic function and flow as well as issues relevant to the comfort and care of patient during clinic encounters.
Campbell County Health is an equal opportunity employer and does not base hiring decisions on race, creed, color, sex, age, national origin, handicap, or disability.