On Dec. 4, Blue Cross Blue Shield of Wyoming (BCBSWY) announced that some members may have been impacted by a bank processing error that resulted in duplicate withdrawals from their banking accounts for automatic premium payments.
ANB Bank in Cheyenne erroneously reprocessed a single batch file of members’ monthly premium payments to Blue Cross Blue Shield multiple times. According to BCBSWY, fewer than 10 percent of their members have been affected by this error.
According to a press release, ANB Bank has acted quickly to reverse and credit members’ accounts for the incorrect duplicate charges. The bank anticipates that the impacted accounts will show the corrections as soon as later today, subject to the procedures of individual banks.
In the release, Blue Cross Blue Shield of Wyoming said that they recognize the financial impact the error has on their members and they are working diligently with ANB Bank to ensure that all impacted members will be refunded any overdraft charges or fees that result.
Members are advised that if their account does not reflect this correction by the morning of December 5, please contact BCBSWY or call ANB Bank at 307-634-2121.